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Course Title:

Course ID:

080424 0701 1360ESH

Course Dates :

08/Apr/2024

 To

12/Apr/2024

Course Duration :

5

Course Location:

London

United Kingdom

Course Fees GBP £ :

Primary Price

£4,555.99

VAT may vary depending on the country where the course or workshop is held

Course Fees USD $:

Advisory Price

$5,829.09

VAT may vary depending on the country where the course or workshop is held

Course Category:

NGO Programmes

Accounting (NT)

Course Certified By:

* Professional Training and CPD Programs
* Executive Diploma Certificate
* Executive Masters Certificate

* ESHub CPD
* LondonUni
* Others

United Kingdom

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Course Information

Introduction

Welcome to the "Dealing With Others in the Workplace Level 2" course designed for professionals working in non-governmental organizations (NGOs).
Building upon foundational interpersonal skills, this course aims to equip participants with advanced strategies to navigate complex workplace interactions effectively.
Through interactive sessions and practical exercises, participants will enhance their ability to communicate, collaborate, and resolve conflicts in diverse organizational settings.

Objectives

1. Develop advanced communication skills for effective workplace interactions.
2. Enhance conflict resolution techniques to foster a positive work environment.
3. Cultivate strategies for building and maintaining collaborative relationships.
4. Strengthen leadership capabilities to manage diverse teams within NGOs.
5. Foster empathy and understanding to navigate cultural and interpersonal differences sensitively.

Who Should Attend?

This course is designed for professionals working in non-governmental organizations (NGOs) who have a foundational understanding of interpersonal communication and seek to advance their skills in dealing with others in the workplace.
It is ideal for team leaders, project managers, human resources personnel, and any individual looking to enhance their ability to navigate complex interpersonal dynamics within NGOs.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Week 1

Day 1:
Advanced Communication Skills
• Understanding Nonverbal Communication Cues
• Active Listening Techniques
• Assertive Communication Strategies
• Role-play Exercises: Effective Communication in Challenging Situations

Day 2:
Conflict Resolution in the Workplace
• Types and Sources of Workplace Conflict
• Conflict Resolution Models
• Negotiation and Mediation Techniques
• Case Studies and Group Discussions: Resolving Conflict Scenarios

Day 3:
Building Collaborative Relationships
• Team Dynamics and Collaboration
• Building Trust and Rapport
• Effective Feedback and Recognition
• Group Activities: Team Building Exercises and Trust-building Games.

Day 4:
Leadership in Diverse Teams
• Leadership Styles and Approaches
• Leading Across Generations and Cultures
• Delegating Responsibilities Effectively
• Leadership Role-plays and Simulations

Day 5:
Cultural Sensitivity and Diversity
• Understanding Cultural Differences in the Workplace
• Promoting Inclusivity and Diversity
• Managing Cross-cultural Communication Challenges
• Cultural Competency Exercises and Case Studies

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.